Thomas Lunt is a highly accomplished global IT operations leader with extensive experience in ensuring 24/7 IT system availability and leading support teams. They have developed managed service solutions, driven proactive service improvements, and managed critical IT services across multiple organizations, including MICROS, Shell Oil Company, Oracle, and HJ Heinz. Currently serving as a Global Senior Support Manager, Thomas focuses on operational excellence and user experience, leveraging ITIL methodologies to enhance service delivery within a 24/7 enterprise environment.
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