Tracy Johnson is a seasoned professional in customer success and account management, with over two decades of experience in technical support and strategic account management. From 2007 to 2016, Tracy served as a Senior Principal Critical Accounts Manager at Oracle, where responsibilities included fostering client relationships with various organizational levels and providing leadership and mentorship in Siebel CRM. Additionally, Tracy led a Technical Account Management team, focusing on customer success strategies and revenue forecasting. Since December 2016, Tracy has held the position of Strategic Customer Success Manager at Oracle, overseeing customer relationships, driving product adoption, and maintaining strong connections with stakeholders. Tracy holds a Bachelor's degree in Business Administration with a focus on Management and Operations from Centenary College.
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