William States has over 25 years of experience in IT and data center operations, beginning with a role as a Network Administrator at ARCO from June 1998 to December 2001, where data preservation was crucial during the company's acquisition by BP. William then served as a NOC Technician at Savvis from January 2006 to April 2012, handling after-hours maintenance and customer requests. A tenure as a Data Center Technician for Adobe from April 2012 to October 2013 involved extensive responsibilities in server management and network support. Following this, a brief role as a Server Build Tech at SoftLayer occurred in early 2014. William transitioned to USAA in June 2019 as a Data Center Operations Engineer - Site Lead, having started as a contractor and becoming a full-time employee in April 2025. A foundational role in desktop support at UnitedHealth Group from November 2001 to January 2006 allowed enhancement of hardware and software troubleshooting skills. William's educational background includes attendance at Bentonville High School from 1984 to 1988.
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