Allan Ackermann

Allan Ackermann is the Head of Service Management for North Europe at Orange Business Services, where they oversee service and support for major companies across the Nordic countries, the UK, and Ireland. They possess extensive experience in fostering excellent customer service while optimizing operational costs and driving process improvement. Previously, Ackermann held roles at Verizon Business and France Telecom, among others, where they were responsible for significant projects and customer satisfaction initiatives. They have developed a specialization in managing global teams within matrix organizations and enhancing customer relationship management.