François Guilbert is a CX manager with extensive experience in team management and customer experience development. They held various roles at Orange from 2011 to 2024, including managing intervention teams and directing projects focused on enhancing customer service. Prior to their long tenure at Orange, François managed local loop activities at SOGETREL. They hold a DUT in Technology and a degree in Telecommunications Engineering from Université de Valenciennes et du Hainaut-Cambrésis and IMT Nord Europe, respectively.
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