Helen Edward

Helen Edward has over a decade of experience in customer service and quality management, beginning with a role as a Customer Service Quality Team Leader at Mobinil from January 2009 to May 2011 where responsibilities included improving quality and monitoring team performance. Prior positions at Mobinil included Customer Service Representative and Customer Service Quality Specialist, focusing on call handling and quality report generation. Since May 2011, Helen has worked at Orange as an Associate in CRM Operations Monitoring, facilitating communication between teams and managing personnel issues. In addition, since July 2021, Helen has served as an Executive Producer Assistant at SAT-7. Helen holds a Bachelor's degree in Education with a specialization in English from Helwan University, obtained in 2004 with a Very Good rating.