Jérémie Cousseau

Jérémie Cousseau is an experienced professional in customer experience and satisfaction within the television and VOD sectors, having served as the Operations Responsible at Orange Prestations TV from 2008 to 2014 and later leading customer experience initiatives at Orange until 2018. They have held roles including TV Quality of Experience Manager and Directeur des services TV et VOD, where they focused on service quality improvements and customer satisfaction metrics. Currently, they work as a Guest Speaker at Université de Corse Pasquale Paoli, sharing knowledge on audiovisual matters. Jérémie holds a Maîtrise in Ingénierie des Systèmes Image et Son from Université de Valenciennes et du Hainaut-Cambrésis.