Jim Townsend

Jim Townsend is a Senior Customer Services Manager at Orange, where they build and maintain strategic relationships with multinational clients while overseeing service delivery. With a background in IT service management, telecommunications, and a strong foundation in technical operations from their time as a U.S. Army veteran, they excel in project management and client advocacy. Previously, Jim held positions such as Senior Field Service Engineer at PSINet and Network Engineer at both Government Systems Inc. and CACI. They also worked as a Wholesale Client Service Manager at XO Communications, focusing on international carrier relationships. Jim is ITIL 4 certified, underscoring their commitment to implementing best practices in service management and process optimization.