Muriel Casalta

Muriel Casalta is a seasoned leader in customer experience and network operations with extensive expertise in crisis management and program leadership. At Orange, they currently oversee customer recovery and satisfaction for FTTH, ADSL, and mobile networks, while also managing crisis operations and improving service quality. Their previous roles include IT Project Director and Functional Architect at Orange, as well as consultant experience at Capgemini and IT Project Manager at 9Telecom. Muriel holds a mechanical engineering degree from Ecole centrale de Nantes and is currently pursuing a certification in finance and management at ESSEC Business School.