Nancy Calers

Nancy Calers has extensive experience in the telecommunications industry, primarily with Orange and Orange Belgium from 2003 to 2012. Positions held include Process Coordinator, Technical Business Back Office Agent, and B2B Quality & Process Expert, where responsibilities encompassed improving processes, managing technical issues for diverse customer segments, leading incident management, and ensuring effective communication of working methods. Nancy also worked as a Process Facilitator and Partner Management Expert, focusing on customer activation processes and managing external partnerships. Educationally, Nancy holds a degree in Régendat Langues Germaniques from HELHa, graduating Cum Laude.