nicolas bienfait

Nicolas Bienfait possesses significant experience in client services and operational management within the telecommunications sector. At Orange, key roles included Chargé d'affaires, focusing on call center management, contract compliance, and operational performance monitoring of subcontractors, as well as serving as Expert Fonctionnel service client, where responsibilities encompassed process compliance definition, staff training, and corrective action implementation. Prior experience as Expert technique at Teleperformance France involved process establishment for Wanadoo and addressing complex customer issues. Nicolas holds degrees in Architecture from the Ecole d'Architecture de Paris-la-Villette and BT collaborateur d'architecte from Lycée Jacquard.