Roxana Dragomir

Roxana Dragomir has extensive experience in the telecommunications industry, currently serving as an RPA Business Analyst at Orange since December 2011, where contributions focus on improving sales processes and enhancing customer experience. Previous roles at Orange include Sales Processes & Customer Experience Specialist, Forecasting & Scheduling Specialist, Traffic Monitoring Expert, and Retention & Loyalty, encompassing a wide range of responsibilities from optimizing sales processes to managing customer relationships effectively. Prior to joining Orange, Roxana worked at COSMOTE Mobile Telecommunications S.A. in roles such as Credit Control & Revenue Assurance and Specialist Customer Care, showcasing a solid foundation in customer service and account management. Roxana holds a Licentiate degree in Mathematics and Computer Science from the University of Bucharest.