Stéphane LAFORGUE

Stéphane Laforgue is a seasoned professional with a diverse background in customer service and management. They held the position of Directeur Centre Service Clients at Orange from 2018 to 2012, where they managed call center operations. Prior to this role, Stéphane served as Directeur Expérience Clients at Orange Business Services, focusing on enhancing customer journeys and satisfaction. They also contributed to academia as a part-time lecturer at Université de Toulon from 2008 to 2016, teaching on client communication and listening. Stéphane holds a certification in Service Management and Project Management from Grenoble Ecole de Management.