Steve Laforge is an experienced Business Process Improvement Manager currently leading initiatives at Orange Group since 2024. With a background in telecommunications, they previously held roles at VOO, including Business Process Improvement Manager and Key User SAP, where they focused on enhancing customer care processes and managing quality systems. Steve possesses skills in BPMN, Bizzdesign, Lean Six Sigma (Green Belt certified), and Project Management, complemented by an ITIL V3 Foundation certification from Exin obtained in 2016.
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