Sylvain DUMESNIL

Sylvain DUMESNIL is an experienced professional in project management and engineering, with a strong background in broadband networks and customer experience. DUMESNIL worked at Orange from October 2001 to September 2005 as a Research and Development Engineer, followed by the role of Project Management Officer in the Broadband Networks and Services Customer Experience department. Subsequently, DUMESNIL held various positions at Orange Business Services from October 2011 to December 2016, including Project Manager and Customer Service Team Leader, where responsibilities involved leading network and IT solutions deployment, and managing customer service for significant accounts like Capgemini. DUMESNIL also served as Project Director, overseeing a major Security Information and Event Management setup with an order value of 8M€. In the most recent position at Orange France from October 2018 to April 2023, DUMESNIL focused on enhancing service quality and customer experience during outages. Academic qualifications include degrees in Computer Systems Networking and Telecommunications from École Polytechnique de Montréal and Institut supérieur d'électronique et du numérique.