Carlos Diaz is an accomplished IT professional with experience in various roles within the technology and customer support sectors. From November 2018 to June 2019, Carlos served as an IT Specialist at the University of Houston College of Pharmacy, following a role as a Customer Service Representative at Barnes & Noble College from January 2018 to July 2019. Carlos has extensive technical expertise gained during time at InterLinc Mortgage as a Service Desk Specialist and in the ARMY as an Information Technician Specialist and Information Technology Specialist, focusing on computer systems maintenance and troubleshooting. Currently, Carlos leads as the Technical Support Manager at Orbem, where responsibilities include system monitoring and customer support for AI-powered imaging solutions. Previous roles also include Infrastructure Engineer at HP, Apple Manager at Follett, and Senior Leasing Agent at Asset Living. Carlos earned a Bachelor's degree in Computer and Information Systems Security/Information Assurance from the University of Houston.
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