Shaun Parkin

Shaun Parkin is an experienced professional in customer service and operations management, currently serving as Principal of Customer Success at Orbem since August 2024. Previously, Shaun was Vice President Customer Service at Best Secret GmbH, where ownership of the customer service strategy and team leadership during growth was paramount. Shaun's career includes significant roles such as DE Senior Operations Manager for Customer Service at Amazon, managing BPO partner networks across Germany, and EMEA Regional Customer Care Manager at Toshiba, overseeing customer care policies across Europe. Early in the career, Shaun served as EMEA Operations and Support Manager at General Electric IT Solutions and as an Electronics Engineer in the British Military. Shaun holds a Bachelor of Science degree in Electrical, Electronics, and Communications Engineering from AA College Harrogate.