Yichen Meng

Yichen (Elsie) Meng is an experienced IT professional with a Bachelor of Science in Information Technology from the University of Technology Sydney. Yichen has held various roles including Senior Service Desk Analyst at UTS College, focusing on customer support, software management, and mobile device administration. Previous experience includes roles as an Infrastructure Engineer at Orbis Investments, Product Support Specialist at ActiveCampaign, and Level 2/3 Support Engineer at the Diocese of Parramatta, where responsibilities involved complex ticket resolution and technical solution implementation. Yichen also served as a Student Brand Ambassador at UTS Insearch, improving public speaking skills, and as a Tour Guide and Product Team Officer in the tourism sector, emphasizing customer service and detail orientation.