Bethany Duma

Customer Success Manager

Bethany Duma, MBA, has a diverse background in customer success and sales, currently serving as a Customer Success Manager at Orca Security since February 2025, following the role of Enterprise Customer Success Manager at Tricentis. During tenure at Tricentis, Bethany managed high-value Fortune 500+ accounts, achieving a 93% customer retention rate. Previous experience includes positions at Rapid7 as a Commercial Account Executive focusing on various cybersecurity solutions, and at SmartBear in sales development and account executive roles, where significant revenue generated and team management demonstrated strong leadership skills. Education includes a Master’s degree in Business Administration from Southern New Hampshire University and a Bachelor's degree in Exercise Science from Salem State University.

Location

Austin, United States

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