Christopher Nelson

Director, Customer Success North America at O'Reilly Media

Christopher Nelson has a diverse work experience spanning various industries. Christopher is currently serving as the Director of Customer Success North America at O'Reilly Media since July 2022. Prior to this, they held the position of Manager of Customer Success West at the same company from March 2019 to July 2022. Before joining O'Reilly Media, Christopher worked as an Enterprise Customer Success Manager from March 2017 to March 2019, and as a Business Development Specialist from September 2014 to March 2017.

In 2013, Christopher co-founded Sunnyside Creative Co., a Creative Collective based in Northern California specializing in various mediums including photography, videography, graphic design, package design, web design, development, and music production. Christopher also co-founded Northfern: A Wedding Collective in 2012.

Prior to their entrepreneurial ventures, Christopher worked at Keysight Technologies as a Sales, Marketing, and Demo Coordinator from August 2014 to September 2014, and at Agilent Technologies in the same role from May 2012 to August 2014. Christopher also worked at Centellax, Inc. as a World Wide Test & Measurement Customer Service Representative, Salesforce.com lead, and Internal Auditor from August 2009 to May 2012.

Christopher has experience in medication management and patient outreach, having worked as a Medication Management Associate at U.A. Local 447 Pipe Trades Benefit in 2009. Christopher has also worked for Apple Retail as a MacGenius Admin from August 2007 to July 2008, Assistant Store Manager from November 2006 to August 2007, and Mac Specialist/Lead Mac Specialist from October 2005 to November 2006.

During their time in the United States Air Force from August 2000 to August 2004, Christopher served as a Life Support Journeyman/Supervisor. Christopher'sresponsibilities included training aircrews on equipment use, operation, and capabilities, as well as planning and evaluating aircrew life support operations.

Christopher Nelson's work experience demonstrates a variety of roles and responsibilities across industries, showcasing their skills in customer success, business development, coordination, and team management.

Christopher Nelson completed their high school education at Cardinal Newman High School from 1996 to 2000. Christopher then pursued further education at Georgia Military College between 2002 and 2004, focusing on general education and prerequisites. Finally, Christopher attended California State University-Sacramento from 2005 to 2009, earning a degree in Communication Studies with a specialization in Organizational Communication.

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Timeline

  • Director, Customer Success North America

    July, 2022 - present

  • Manager Customer Success West

    March, 2019

  • Enterprise Customer Success Manager

    March, 2017

  • Business Development Specialist

    September, 2014

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