Origina is the world's leading independent third-party software maintenance and support provider for IBM software. Our vision is to change the software world, and our mission is to deliver outstanding software maintenance services that champion customer rights and unlock value, by a passionate team of experts.

Origina provides the next generation of software support by extending the lifecycle of the software, protecting the security and stability of the software, and enhancing the functionality and performance of the software.

Customers that switch from IBM to Origina for software support and maintenance realize fixed-cost savings that reach up to 50 percent annually. Our software maintenance strategy further maximizes the value of IBM software by extending its longevity and removing the need for forced upgrades.

Our independent Global IBM® Experts provide dedicated support for more than 800 IBM products licensed under the Passport Advantage program. Customers enjoy 24x7x365 customer support tied to a binding Service Level Agreement (SLA) which delivers response times as quickly as 30 minutes from when an issue is raised.

IBM products supported by Origina include: MQ Series, Db2, WebSphere, Tivolo, FileNet, Cognos, Rational Team Concert, OpenPages, SPSS, Sterling Order Management, Business Process Manager, and Z Mainframe, plus many more. Origina also supports products which were divested to HCL Technologies or other companies, such as Domino/Lotus.

Discover the value in switching to a third-party support provider like Origina.

Enterprise Software

IT Services

Origina

Origina's headquarters in Sandyford, Ireland

The Paris office focuses on sales strategy and advisory services for European markets, fostering client relationships.

Paris

This department provides technical assistance and support to users, ensuring efficient operation of IT services.

Support Services

This department specializes in providing in-depth knowledge and support for IBM products and solutions.

IBM Expertise

The Customer Success Team at Origina is dedicated to ensuring customers achieve maximum value from their third-party software maintenance and support services. They proactively engage with clients to understand their needs, provide tailored solutions, and facilitate seamless transitions from IBM support. By fostering strong relationships and delivering exceptional service, the team ensures customer satisfaction and retention while helping clients navigate their software lifecycle effectively.

Customer Success Team

This department focuses on managing and enhancing security protocols and systems to protect organizational assets.

Security Operations

This department is responsible for managing customer relationships and ensuring client satisfaction.

Customer Management

This department focuses on identifying growth opportunities, building client relationships, and driving sales initiatives.

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Other teams

IBM Expertise

Customer Success Team

Security Operations

Customer Management

Business Development