Mark Joffe is an experienced professional with a diverse background in service delivery and customer complaints management within various industries. Currently serving as a Service Delivery Manager at Oritain since July 2024, Mark's previous roles include Complaints Specialist at Tymit, where significant improvements were made to customer complaints processes, and Complaints Manager at Marathonbet, overseeing a department across multiple jurisdictions. Mark has also held positions at Pole Star Global as a Service Engineer, and Panserve Ltd in several roles including Complaints Officer and Quality Assurance Specialist. Additionally, Mark has experience as a Festival Producer for the Bicycle Film Festival and as a Freelance Translator/Researcher for documentary projects. Mark holds a Bachelor's degree in Film/Cinema/Video Studies from the University of South Wales, obtained in 2013.
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