Ram Ayala

Ram Ayala is an experienced professional in guest services and analysis, currently serving as a Legendary Guest Services Representative and Team Lead for the Orlando Magic NBA Team since August 2017, where responsibilities include providing high-level service to ownership and coordinating game night operations. Ram held the role of Eligibility Specialist and Analyst at Tetra Tech from April 2021 to August 2023, contributing to disaster recovery efforts by reviewing eligibility for housing case management services post-COVID-19. As a Field Research Interviewer at Universal Orlando Resort from July 2017 to January 2022, Ram collected survey data for the Consumer Insights department, while previous experience as a Group Sales Coordinator at Merlin Entertainments involved customer engagement and solution-oriented service. Ram holds a Bachelor of Arts in Business Administration with a concentration in Marketing from Warner University, obtained in 2017.