Parichay Dhami is an experienced Scrum Master at OroSoft since November 2018, specializing in facilitating Scrum and SAFe® ceremonies for distributed teams and coaching on Lean-Agile principles to enhance sprint predictability and flow efficiency. Prior to this role, Parichay served as a Senior Customer Service Associate at WNS Global Services, where responsibilities included handling airline reservation calls. Parichay also held various technical positions at Wipro Technologies, including Technical Team Manager and Support Engineer, focusing on customer escalations, case management, and technical support for Microsoft Dynamics CRM. Experience extends to Ambit Software as CRM Functional Support Lead, coordinating CRM delivery and conducting workshops. Parichay holds a Bachelor's Degree in Computer Application from Sikkim Manipal University and has completed high school at Kamalnayan Bajaj.
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