Michael Sullivan is a seasoned IVR and Contact Center software professional currently serving as the Director of Digital Enablement Telephony at Osaic, a role they have held for three years. With a strong background in client engagement, Sullivan previously managed relationships with Fortune 500 clients at West Interactive Corp, where they oversaw the development of hosted IVR solutions. They completed projects at First Data as a Client Services IVR Analyst and held various positions at Humana, including Soft Phone Product Manager. Additionally, Sullivan has a lengthy tenure as an adjunct professor at the University of Nebraska at Omaha, having taught political science courses for 17 years. They hold both a BA and a Master's degree from the same institution.
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