Annabel Guy

Annabel Guy is a seasoned professional with a diverse background in complaints management and root cause analysis, currently serving as a Senior Root Cause Analyst at OSB Group since February 2024. Previous roles include positions such as Root Cause Analysis Operational Lead and Senior Complaints Specialist at OSB Group, along with Complaints Specialist at Bromford and Legal Investigator at the Legal Ombudsman. Annabel's career began at Lloyds Banking Group, where roles included Mortgage Processor and Financial Sanctions Investigator. Annabel holds a Master of Science degree in Building Surveying from The University of Salford and a Bachelor of Science in Psychology from the University of Birmingham. Academic achievements include a merit in the master's program.