John Pickett is a seasoned professional in consumer insight and customer experience management, currently serving as the Senior VOC Manager at OSB Group. They have held various strategic roles in notable organizations, including Senior Insight Manager at John Lewis Partnership and Head of Consumer Insight at Direct Line Group, where they focused on enhancing customer outcomes and informing decision-making processes. With a strong emphasis on practical actions, John has received multiple research awards and has co-authored industry publications. Their educational background includes a BA (Hons) in Politics & History from the University of Essex.
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