Phil Bailey

Phil Bailey is a seasoned professional in service design and management, currently serving as the Service Design and Transition Manager at OSB Group since June 2025. Previous roles include leading service design initiatives at Whitbread and RS Components, where responsibilities encompassed service design documentation, process reviews, and ensuring smooth transitions of services into operational teams. Phil's career milestones also feature key positions at Capita Business Services, where the successful transition of the ULEZ zone for TFL London was managed, and earlier roles in various capacities at iCore, Virtustream, Getronics/KPN, Pink Roccade, Capgemini, and the Department of Trade and Industry. Education was completed at Wimbledon College, contributing to Phil's extensive expertise in service management policies and best practices.