Sam Wooller is a seasoned Customer Communications, Insight, and Experience Leader with over 15 years of experience, including more than a decade of managing teams and leading Customer Comms and CX Strategy in the Financial Services sector. Currently serving as the Head of Customer Journey Communications at OSB Group since 2024, they previously held roles at Moneybarn, where they managed Customer Communications and Insight functions, and at Old Mutual Wealth as a Customer Experience Specialist. Sam has a strong background in developing customer-centric strategies and improving communication processes, having successfully led multiple initiatives that enhanced both customer and business outcomes. They hold a BA in Ancient History & Classical Archaeology from Warwick University, along with several relevant certifications.
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