Scott A Smith currently serves as the Customer Quality Manager (Customer Outcomes) at OSB Group, a position held since September 2022. Prior experience includes a decade at Vanquis Bank, where roles included Planning Officer and Assurance Officer, focusing on Conduct Risk oversight, stakeholder communication, customer journey enhancements, and risk assessment strategies. Earlier in Scott A Smith's career, an Accounts Representative position was held at Chris Knott Insurance from May 2010 to September 2012. Scott A Smith's educational background includes attendance at Hillcrest School from 1996 to 2001.
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