Tom Doidge is currently the Head of Customer Vulnerability at OSB Group, where they lead teams that leverage data to enhance customer experiences and drive transformational business strategies. Previously, Tom held various roles, including Complaints Insight Manager and Customer Relations Consultant at companies such as Capital One and Experian. Tom earned a Bachelor of Arts in Communication and Media Studies with 1st Class Honours from Nottingham Trent University in 2010. Their expertise lies in customer insight, business strategy, and inclusive design.
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