Robby Mortel

Robby Mortel is a seasoned Customer Advocate, Process Manager, and People Champion with 17 years of contact center experience. Having managed teams at Hewlett-Packard, Total Net Research and Marketing Inc., and Corel Corporation, Robby demonstrated expertise in trend analysis, staff development, and performance management. Robby developed quality assurance processes and training modules to enhance customer satisfaction and agent performance, achieving notable results such as a 40% increase in NetPromoter scores. Robby earned a Bachelor of Science in Computer Engineering from San Sebastian College - Recoletos de Cavite.