Vanitha Munisamy

Vanitha Munisamy is currently working at OSOME as the Manager and Client Experience Team Lead. Vanitha is responsible for driving service quality initiatives across the Singapore office, including developing internal quality standards, launching a conversation review process, implementing quality frameworks across teams, driving operational excellence, overseeing client satisfaction surveys, and resolving client complaints. Prior to joining OSOME, Vanitha worked at DBS Bank for over a decade in various roles including Assurance Specialist, Quality Specialist, and Customer Service Officer. Vanitha Munisamy holds a Bachelor of Commerce degree in Human Resource Management and Management from Murdoch University, and a Professional Certificate in Customer Experience from The CX Academy.