Mercè Graell is a strategic service design consultant with over 25 years of applied expertise in leading human-centered design projects and programs internationally. They have played a pivotal role in pioneering Design Thinking in Europe and Service Design in the US, notably founding the Barcelona office of Designit, a global strategic design consultancy. Mercè has also held various academic roles, including as a professor and program coordinator, where they developed curricula focused on innovation and design strategies. Currently, they co-found and consult at OSSA Teams, specializing in building future-ready organizations through human-centered innovation.
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