Patrick Williams

Patrick Williams is a skilled Help Desk Specialist at OST Global Solutions, Inc., with experience in managing new hire accounts and reimagining laptops. At Nuestar Inc., Patrick provides AV support, handling five tickets per hour to enhance employee satisfaction using Service-Now. Previous roles include Sales Associate at Staples, where assistance was provided to customers in selecting laptops, and IT Technician through Year Up. Additionally, during an internship with the AARP Foundation, Patrick supported senior citizens in job searches and community engagement. Educational credentials include certifications in Network+ and A+ from YearUp National Capital Region and coursework at Prince George's Community College.