Umer Khan

Umer Khan is an experienced IT professional currently serving as an Information Technology Desktop Support member at OST, Inc. since July 2021, where responsibilities include managing customer support tickets, imaging and deploying user machines, and providing comprehensive software and hardware support. Umer successfully decommissioned over 200 machines in one month and has trained new employees effectively. Prior experience includes working as an IT Helpdesk Administrator Level II at Maron Electric Company, where ticket monitoring and user onboarding were key tasks, and as the owner of Quick Fix, where expertise in retail management and customer service was demonstrated. Umer holds a Bachelor of Science degree in Information Technology from East-West University and a high school diploma in Business/Commerce from Rise and Shine Public College.