Gabriel Tolas is an experienced Application Support Manager with a strong background in providing Level 2 application support across multiple organizations, including OSTTRA and CME Group. With expertise in managing support escalations and delivering complex solutions for over 30 products, Gabriel excels in troubleshooting, client communication, and collaboration with various internal teams such as R&D and QA. Proficient in SQL for data extraction and analysis, as well as creating documentation and training materials, Gabriel has a proven track record in guiding teams through high severity incidents and ensuring customer requirements are met. Gabriel holds a Bachelor's Degree in Materials Sciences from the University POLITEHNICA of Bucharest.
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