Juan Silva is a seasoned professional with extensive experience in IT and service management across multiple industries, currently serving as Senior Director of Global Field Service at Otis Elevator Co. since February 2016. Silva has held various pivotal roles, including Director of Global Digital Service Transformation and CIO for Latin America at Otis. Prior experience includes significant positions at American Express, where responsibilities encompassed global implementation strategies for payment solutions, and Philips, focusing on CRM systems. Silva's career began at Bristol-Myers Squibb, progressing through various IT leadership roles, overseeing regional IT services for Latin America. An accomplished educator, Silva holds advanced degrees in Marketing, Business, and Finance, alongside a PMP certification in Project Management.
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