Lisa Lambert is a seasoned IT Service Management leader with extensive experience in bridging the gap between technology and business. Currently serving as Senior Manager of IT Service Management Operations at Otis Elevator Co., they excel in managing relationships with service partners and improving service delivery through a customer-centric approach. Their past roles include IT Service Manager at Voya Financial and various technical and managerial positions at Cigna and The Hartford, where they demonstrated strong problem-solving, collaboration, and communication skills. Lisa holds a Bachelor’s degree in Business Administration and Management from Western New England University.
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