Matthew Hicks

Matthew Hicks is a skilled senior lift engineer with extensive experience in the lift and escalator industry, currently serving at Otis Elevator Co. since April 2019. Previous roles include senior lift engineer service/callout at Schindler Ltd (UK) from September 2013 to March 2019 and lift engineer service/callout at Tecno Lift UK from October 2012 to September 2013. Matthew's career began as a service and callout lift engineer and modernization trainee at General Lift Company from April 2001 to October 2012, along with early experience as a civil servant at the Department for Business, Energy and Industrial Strategy (BEIS) from July 1998 to April 2001. Matthew holds multiple qualifications in lift engineering and customer service, including an NVQ level 3 from LITS Academy and an NVQ level 2 in Customer Service Management from West London College. Additional educational background includes foundational training in electrical installation and engineering processes, supported by GCSE qualifications.