Founded in 2020, Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. 

They design, build and operate outsourced people and technology solutions for growing businesses. Their solutions help customers protect their brand as they grow their customer base, move into new markets and find efficiencies to support their growth. 

Otonomee leverages the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Their services are available 24/7 in all European languages. They currently support partners operations in Ireland, the US, UK and across Europe.

Information Technology

Outsourcing

Otonomee

Aidan O'Shea

Ursula Deasy

Kevin Mitchell

Ana Sobral

Rafal Rzakowski

Hilary O'Shea

Brendan Ring

The Customer Support Team at Otonomee is dedicated to delivering exceptional service to clients and their customers around the clock. They handle inquiries, resolve issues, and provide product information, ensuring a seamless customer experience across various communication channels. By leveraging their expertise in customer engagement, the team plays a vital role in protecting partners' brands while fostering loyalty and satisfaction among end-users.

Customer Support Team

The Human Resources Team at Otonomee is dedicated to fostering a positive and engaging remote work culture while effectively managing talent acquisition and employee onboarding. This team ensures that Otonomee attracts top-tier talent from diverse backgrounds, maintains high retention rates, and nurtures a vibrant community aligned with the company's values and mission. Through strategic recruitment, comprehensive onboarding, and continuous support, they play a vital role in enabling Otonomee to deliver exceptional outsourced solutions to its partners.

Human Resources Team

The Leadership Team at Otonomee is responsible for setting the strategic direction and vision of the company, ensuring alignment with its core mission of providing innovative outsourced solutions. They oversee key functions such as operations, technology, and people management, fostering a remote-first culture that attracts top talent and drives industry-leading retention. Through collaboration, they guide Otonomee in delivering exceptional service to partners while expanding into new markets.

Leadership Team

The Sales Team at Otonomee is responsible for driving revenue growth by identifying and engaging potential clients, building lasting relationships, and closing deals for outsourced sales and customer support solutions. Comprised of roles such as Sales Developer Representatives and a Group Sales Manager, the team works collaboratively to expand the company's market presence across Europe and beyond, effectively promoting Otonomee's innovative remote-first capabilities to help partners achieve their business goals.

Sales Team

The Finance and Administration Team at Otonomee is responsible for managing the company’s financial health and ensuring efficient administrative operations. This team oversees budgeting, financial reporting, and resource allocation, while also handling compliance and operational processes that support the company's remote-first model. Their strategic financial insights enable Otonomee to optimize partnerships and invest in growth opportunities, contributing to the overall success of the organization.

Finance and Administration Team

The Technology and Data Team at Otonomee is responsible for developing and optimizing the technological infrastructure that supports the company’s remote outsourcing solutions. They analyze data to improve operational efficiency and resource allocation, ensuring seamless service delivery across various markets. By leveraging advanced technologies and data insights, the team plays a critical role in enhancing customer experience and supporting Otonomee's growth strategy.

Otonomee

Org chart

Teams

Customer Support Team

Human Resources Team

Leadership Team

Sales Team

Finance and Administration Team

Technology and Data Team

Offices

Otonomee

Org chart

Teams

Customer Support Team

Human Resources Team

Leadership Team

Sales Team

Finance and Administration Team

Technology and Data Team

Offices

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