OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. 
It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.

Impressum: https://otrs.com/impressum/

Cyber Security

Documentation

IT Services

OTRS Group

OTRS Group's headquarters in Oberursel, Germany

The Straubing office primarily supports sales operations and customer interactions in the local market.

Straubing

André Mindermann

Raquel Terribile

Christopher T. Kuhn

Kathrin Triebel

The Marketing Team at OTRS Group is responsible for developing and executing strategic marketing initiatives to promote the OTRS service management suite and its related cybersecurity solutions. They focus on crafting compelling content, managing online and offline marketing campaigns, enhancing brand visibility, and driving customer engagement across diverse industries. Additionally, the team works closely with global partners and stakeholders to amplify OTRS's presence in international markets.

Marketing Team

This department provides expert advice and solutions to clients across various business challenges.

Consulting Services

The Finance and Operations team at OTRS Group manages the company's financial health and operational efficiency. This team is responsible for budgeting, financial reporting, strategic financial planning, and overseeing operational processes across global subsidiaries. By ensuring compliance and optimizing resource allocation, they support OTRS Group in achieving its strategic goals and maximizing its service delivery.

Finance and Operations

The Technical Operations team at OTRS Group is responsible for ensuring the seamless implementation, maintenance, and optimization of the OTRS service management suite and its security solutions. This team of skilled engineers and developers collaborates to troubleshoot issues, develop software enhancements, and support customers in maximizing their use of OTRS products. By focusing on both technical excellence and customer service, they play a vital role in the overall success and reliability of OTRS's offerings.

Technical Operations

This department focuses on facilitating agile methodologies and ensuring effective project management practices.

Agile Management

This department focuses on enhancing customer satisfaction and operational efficiency through strategic management of customer relationships and service delivery.

OTRS Group

Org chart

Teams

Marketing Team

Consulting Services

Finance and Operations

Technical Operations

Agile Management

Customer Success Operations

Offices

OTRS Group

Org chart

Teams

Marketing Team

Consulting Services

Finance and Operations

Technical Operations

Agile Management

Customer Success Operations

Offices

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