Jack Murrin is an experienced professional in customer experience and operations management, currently serving as the Customer Experience Manager at Oura, leading a team of 40 individuals across the U.S. Prior positions include Senior Operations Manager at Sonder Inc., where Jack contributed to the company's expansion in 25 markets and over 1000 locations. As Director of Customer Experience at Shyp, Jack developed the strategic vision aligning customer insights with business needs. Jack also held the role of Customer Experience Manager at Lyft, where skills were honed in training and quality assurance for a large customer support team. Early career experiences include training roles at Apple Inc. and providing exceptional guest experiences at W Hotels. Currently pursuing a Bachelor of Liberal Arts at Harvard Extension School, Jack's professional journey highlights a commitment to excellence in customer service and operational efficiency.
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