Luis Gonzalez

Luis Gonzalez is an experienced customer experience and technical support professional with a strong background in troubleshooting and problem resolution across various industries. Currently serving as the Customer Experience Manager - Technical Support at ŌURA since September 2019, Luis excels in handling escalated issues, providing QA coaching, and building proactive processes for technical intervention. Previously, Luis held roles at Apple as a Technical Expert and Specialist, focusing on diagnosing and repairing hardware and software, and enhancing customer satisfaction through exceptional service and mentorship. Earlier experience includes management and customer service roles in the restaurant industry and retail. Luis earned a Bachelor's degree in Communication and Media Studies from San Francisco State University.