Charmaine Williams is currently a Director at AT&T, leading innovative generative AI initiatives to transform customer interactions in call centers and retail channels. With a background of 20 years in technology and project management, Charmaine has a proven track record in developing and implementing successful Big Data solutions. They are also a dedicated board member at After8toEducate, supporting unsheltered high school youth in Dallas. Charmaine is pursuing a degree from Champlain College, maintaining a perfect GPA.
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