Zach Lewis

Zach Lewis is a customer experience professional with extensive management experience across various organizations. Currently serving as the Customer Experience Manager at Out&Back Outdoor, Inc. since August 2024, Zach previously held the position of Manager of Support Operations at Quizlet from November 2023 to August 2024, where responsibilities included driving support excellence through data-driven strategies. Zach's tenure at Xero lasted from March 2016 to November 2023, progressing from Customer Experience Specialist to Customer Experience Manager for the Americas, overseeing operations and team performance. Earlier roles included Child Care Specialist at Forrest Heights Lodge and English Language Teacher at VUS - The English Center. Zach holds a Bachelor's degree in Psychology from the University of Colorado Boulder and completed a study/work abroad program at Københavns Universitet focused on children with special needs.