Bruno Robitaille

Bruno Robitaille's work experience begins in 2003 at Gereq, where they worked as a Programmer. In this role, they were responsible for HTML/PHP programming of a clinical research web environment and writing SQL queries under Oracle to correct data integrity issues.

In 2006, Bruno joined Outbox and started as an Application Support Analyst. Bruno'smain responsibilities included responding to Level 1 support requests, troubleshooting and resolving a wide range of issues, automating repetitive tasks using Python scripts, and generating SQL reports. Bruno also ensured the uptime and availability of services and applications and maintained a high level of customer satisfaction.

After serving as an Application Support Analyst for seven years, Bruno became a Technical Expert Operations in 2013. In this role, they provided expertise in managing Level 3 resources assigned to their systems, coordinating efforts to maintain software and configuration consistency, and handling deployments and patches in production. Bruno also supported the development team in configuring development and testing environments.

Most recently, Bruno returned to Outbox in 2021 as an Application Support Manager (L3). Bruno'sresponsibilities include managing Level 3 resources, ensuring quick response to requests, documenting interventions, identifying recurring problems, and coordinating with clients for production deployments and patches.

Overall, Bruno Robitaille has a diverse background in application support, technical operations, and programming, showcasing their proficiency in troubleshooting, automation, and customer support.

Bruno Robitaille studied at CEGEP Saint-Jean-sur-Richelieu from 1999 to 2003, where they obtained a DEC (Diplôme d'études collégiales) in Informatique (Computer Science).