Keven Tugend is a Customer Experience Manager with over a decade of experience in customer-facing roles. Currently at Outerknown, Keven specializes in building strong relationships, resolving complex issues, and driving customer loyalty. Previous roles include Customer Service Manager at ISLE Surf & SUP, where Keven led a team managing significant customer interactions and improved operational efficiencies. Keven's early career includes positions in hospitality and retail, such as Hotel Reservation Specialist and Supervisor, demonstrating a consistent commitment to enhancing customer experiences. Keven holds a Bachelor of Arts in Sociology from UC Santa Barbara.
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