Maya Irwin is a senior change, delivery, and continuous improvement specialist with over 25 years of experience in customer service delivery. Currently serving as a Principal Consultant at OutForm Consulting, Maya has previously held leadership roles at organizations such as Sainsbury's Bank and The Scottish Government, where they managed large-scale change initiatives and strategic projects. Maya earned a BA (Hons) in Environment, Sociology, and Management from the University of Edinburgh. With expertise in fostering cultural and behavioral changes, Maya is dedicated to ensuring successful outcomes across various sectors.
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