Mark Shaw is a Global Product Manager at OUTSORC LTD, where they leverage their extensive communication and management experience gained from their time in HM Forces. After completing their service in 2013, Mark transitioned into the commercial sector, serving in various roles including Head of Service Delivery at Proximie and Customer Implementation and Enablement at Intrado. Their background includes a strong focus on customer success and implementation in multiple SaaS delivery environments, building upon the core values and skills developed during their military career. Mark's educational foundation includes key skills acquired at the Army Technical Foundation College.
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